Contact Us

Customer Care

Our Customer Care team is eager to help! Whether you have a product question, would like to place an order or have a customer service issue we are ready to assist. If you have a question regarding order history or order status, you can also create or log in to your Account to view that information.

Call our Customer Care team today at (800) 262-6612

(800) 262-6612

Email our Customer Care team today at Customercare@shadesoflight.com

CustomerCare@ShadesOfLight.com

Phone

  • New Orders or to be added to our Mailing List, press 1

  • Customer Service issues, including Order Status, Returns or Damaged/Defective products, press 2

  • Trade Customers, press 3

  • To be Removed from our Mailing List, press 4

Hours

  • Orders: 24 hours a day, 7 days a week by phone or on our website

  • Customer Service: Monday – Friday 8:30 AM – 6:30 PM, EST Saturday 9:00 AM – 5:30 PM, EST

Corporate Office:

Shades of Light 14001 Justice Road Midlothian, VA 23113 P: (804) 288-3235 F: (804) 288-5029

PR Inquiries and Media relations

For Press and Media related inquiries, please email us at Media-Relations@ShadesofLight.com

Designer Trade Program

To set up an account, or for details regarding our program serving Residential Interior Designers, Contractors and Architects working on Residential Projects, please see our Designer Trade Program. If you are an existing trade customer and would like to place an order or inquire about the status of an existing order, please call (800) 262-6612, press 3, or email us at CustomerCare@ShadesofLight.com

Hospitality Division

If you are specifying, designing and purchasing decorative lighting for a hospitality or commercial project such as a hotel, resort, restaurant, apartment complex, etc. please reach out to the Hospitality Division directly at Hospitality@ShadesofLight.com.

Retail Locations

For details on our retail locations please see below.

Richmond Showroom:

(804) 288-6515 4924 West Broad St Richmond, VA 23230

Hours & more details

Hours: Monday - Thursday 10-5:30 Friday & Saturday 10-5 Closed Sunday

Services: – Trained Lighting Experts – Superior Lighting Selection Guidance – Lamp Repair and Lighting Rewiring – Antique Lighting Wiring – Expert Lampshade Fitting

Decorating Outlet:

(804) 320-3695 9912 Midlothian Turnpike Richmond, VA 23235

Hours & more details

Hours: Monday - Thursday 10-5:30 Friday & Saturday 10-5 Closed Sunday Social Media: Instagram – Facebook